Customer Service Assistant/Steward

Roles & Responsibilities 

• Actively assist and provide information to customers travelling throughout the station.
• Provide a highly visible point of contact for station users providing customer service to all, including visitors, and customers travelling throughout the station.
• Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
• Ensuring all customers are advised of the correct procedures in using the station. i.e. Escalators, lifts and walkways.

Qualifications & Educational Requirements

• Level 2 NVQ Spectator Safety. Or must be willing to enroll and complete the course and attain the qualification.

Preferred Skills

• Experience of working in a customer facing environment.
• Confidence to deal with different types of situations assertively.
• Experience of working effectively as part of a team.
• Ability to work flexible hours.
• Security Experience.

Shift Pattern

• Applicants will be required to work 5 or 6 shifts per week, including one weekend day. Shifts will be both AM (07.00-15.00) and PM (14.30-22.30).
• Rota will be discussed at interview and confirmed when offered role.