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Staff & Recruitment

Customer Service Assistant/Steward


Roles & Responsibilities 

  • Actively assist and provide information to customers travelling throughout the station.
  • Provide a highly visible point of contact for station users providing customer service to all, including visitors, and customers travelling throughout the station.
  • Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
  • Ensuring all customers are advised of the correct procedures in using the station. i.e. Escalators, lifts and walkways.

Qualifications & Educational Requirements

  • Level 2 NVQ Spectator Safety. Or must be willing to enroll and complete the course and attain the qualification.

Preferred Skills

  • Experience of working in a customer facing environment.
  • Confidence to deal with different types of situations assertively.
  • Experience of working effectively as part of a team.
  • Ability to work flexible hours.
  • Security Experience.

Shift Pattern

  • Applicants will be required to work 5 or 6 shifts per week, including one weekend day. Shifts will be both AM (07.00-15.00) and PM (14.30-22.30).
  • Rota will be discussed at interview and confirmed when offered role.

How to Apply

  • 1. Open and complete the application form online
  • 2. Save the application by clicking print and saving as a PDF
  • 3. Send the completed application to us at
  • 4. Our Recruitment team will come back to you within 48 working hours
  • 5. Or complete, print off, scan or take a photo of the form and email to us or send to our address SES Group, The Barrows, Roydon Road, Harlow, CM19 5DY
Application Form

For Office Use

Job Category: Customer Service Assistant/Steward

Job Location: London Euston

Job ID:


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