MeiraGTx is a clinical-stage gene therapy company focused on developing potentially curative treatments for patients living with serious diseases. MeiraGTx required a service provider who was engaging and managed towards their ethos and standards and were looking for a ‘one stop’ provider who could supply their security requirements, their M&E provisions, covering all their preventative planned maintenance but also the provision of a handyman who could conduct further weekly maintenance tasks on an ad-hoc basic. Along with providing a consultive service as a security expert to their business needs.
SES Group tendered and secured the services of an M&E supplier, creating a partnership in delivering a best-in-class service to the customer with SES Group being the lead supplier and overall manager of all services. This approach shows the ability to adapt and provide tailored services to customers, based on their needs and requirements and ensuring that those services meet every aspect. Understanding the client, their business, and their operational locations, is paramount in offering tailored services.
Innovation has been brought to the contract with the implementation of Clientshare for the governance and transparency of the contract management, with this being included as part of the mobilisation period to ensure all plans and objectives were being met and delivered. Tailored KPI reporting has been employed to install a monthly transparent and monitored recording process which is then applied to the Clientshare engagement platform.
Innovation was further applied with the implementation of MyTag proof of presence for patrols that would see circa 100 points of important location across 3 primary locations, and the installation of the MyTag DOB (Daily Occurrence Book) that brought the information together allowing a central and auditable record of all patrols and occurrences that happen on site.
Following a vigorous tender process, MeiraGTx selected SES Group for their approach, management expertise, and experience of managing corporate levelled contracts that required a tailored service, providing a holistic facilitation of Security, M&E and a consultive partnership.