October Reward & Recognition

SES Group Reward and Recognition Winner for October is Mr. Asenay Ali. Asenay was nominated by the Network Rail Team who manage the Assisted Travel Lounge where Asenay works, the nomination was as follows:

“I wanted to take a moment to highlight the exceptional performance of one of our outstanding employees, Asenay Ali. This week, Asenay has received an incredible five compliments from passengers for his exceptional dedication and commitment to providing exceptional customer service in our Assisted Travel Department. It’s not an overstatement to say that Asenay consistently goes above and beyond to ensure that our passengers are not just satisfied but delighted with their experience.

Asenay’s dedication and leadership are exemplary. He has consistently demonstrated his commitment to the highest standards of customer service, and his efforts have not gone unnoticed by our passengers. His exceptional service skills have made him a role model within the team.

Passenger feedback consistently praises Asenay for his patience, kindness, and willingness to provide the best possible experience for those who rely on our assisted travel services. His ability to anticipate and meet their needs sets the gold standard for what we aim to achieve in this department. One passenger approached me stating that she had requested for Asenay to specifically assist during her phone call to passenger assist and was disappointed that she didn’t get him again, as the last time she was assisted by him, it was the most pleasant journey she’d received.

We are extremely proud of his continued commitment to putting passengers first and being an excellent team player. His dedication and leadership set a high bar for everyone, and we are lucky to have him on our team.

Please join me in congratulating Asenay for his incredible work. If you have the opportunity, I encourage you to reach out to him personally to express your appreciation. We should continue to nurture and celebrate individuals like Asenay, as they are a true reflection our Company’s commitment to exceptional customer service”